Gaya APA
TJIPTONO, F.
(2004).
PRINSIP-PRINSIP TOTAL QUALITY SERVICE
.
YOGYAKARTA:
andi yogakarta.
Gaya MLA
TJIPTONO, FANDY.
"PRINSIP-PRINSIP TOTAL QUALITY SERVICE".
YOGYAKARTA:
andi yogakarta,
2004.
Buku.